Shipping Policy
SHIPPING POLICY
At auronov, we are committed to providing clear and transparent information regarding order processing, shipping arrangements, delivery estimates, tracking procedures, and fulfillment services.
This Shipping Policy explains how your order is prepared, shipped, tracked, and delivered, as well as how we handle common shipping-related situations.
Please review this policy carefully before placing an order.
ORDER PROCESSING TIME
After your order has been successfully submitted and payment has been confirmed, our team will begin preparing your purchase.
Orders are typically processed within:
5 business days
Business days generally exclude Saturdays, Sundays, and public holidays.
Orders placed during weekends or public holidays will usually begin processing on the next available business day.
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking details.
ESTIMATED DELIVERY TIME
After dispatch, the estimated delivery timeframe is:
10–20 business days
The delivery period begins after the order has been shipped and does not include the processing time mentioned above.
Actual delivery times may vary depending on circumstances such as:
- Selected shipping method;
- Delivery destination;
- Carrier availability;
- Customs clearance procedures;
- Weather conditions;
- Public holidays;
- Seasonal shipping volume;
- Local delivery conditions;
- Transportation delays.
Delivery estimates are provided for general reference only and are not guaranteed.
U.S. SHIPPING OPTIONS
auronov currently offers shipping to eligible addresses within the United States.
Available shipping methods and applicable shipping charges will be displayed during checkout before payment confirmation.
Standard U.S. Shipping — $3.99 USD
For orders with a subtotal below:
$39.00 USD
a standard shipping fee of:
$3.99 USD
will apply.
Free Standard Shipping
Orders with a subtotal of:
$39.00 USD or more
may qualify for:
Free Standard Shipping
Eligible orders will not be charged standard shipping fees.
Fast U.S. Shipping — $6.99 USD
Where available, customers may select:
Fast U.S. Shipping — $6.99 USD
The final shipping options and applicable charges will always be displayed during checkout.
180-DAY RETURN WINDOW
Eligible orders delivered within the United States may be returned within:
180 calendar days from the delivery date
All returns are subject to the requirements and conditions described in our Return & Refund Policy.
Please note that the 180-day return period refers only to the return eligibility timeframe and does not mean every return includes free return shipping.
Return shipping responsibility depends on the reason for the return.
For complete return requirements, procedures, and refund details, please review our Return & Refund Policy.
SHIPPING DESTINATIONS
Currently, auronov ships to eligible delivery addresses within the United States.
Some locations may not be available for delivery, including:
- Certain remote areas;
- Restricted delivery locations;
- Addresses that cannot be serviced by available logistics providers.
If we are unable to complete delivery to the address provided, our customer support team may contact you to discuss possible solutions, including:
- Updating shipping information;
- Providing alternative delivery arrangements;
- Adjusting the order details;
- Cancelling the affected order where applicable.
For shipping-related questions, please contact:
ORDER TRACKING
Once your order has been dispatched, tracking information will normally be sent through the shipping confirmation email.
You may use the provided tracking details through the applicable carrier or tracking service.
Please allow reasonable time after shipment confirmation for tracking information to become available.
If your tracking information has not updated for an extended period, please contact:
Please include:
- Order number;
- Tracking number (if available);
- Delivery details.
SHIPPING ADDRESS CHANGES
If you need to update your shipping address after placing an order, please contact us as soon as possible.
Address changes can generally only be processed before the order enters fulfillment or shipment preparation.
Once the order has been dispatched, we may no longer be able to modify the delivery address.
To request an address update, please provide:
- Order number;
- Current shipping address;
- Corrected shipping address.
We will make reasonable efforts to assist, but address changes cannot be guaranteed after shipment processing begins.
SHIPPING AND BILLING INFORMATION
Your shipping address may be different from your billing address.
Customers are responsible for reviewing and confirming all shipping information before completing checkout.
Incorrect or incomplete shipping details may result in:
- Delivery delays;
- Failed delivery attempts;
- Additional processing requirements.
ORDER FULFILLMENT
Orders are processed and shipped during normal business days.
Depending on:
- Product availability;
- Inventory location;
- Shipping destination;
- Fulfillment arrangements;
orders may be fulfilled through our own facilities or trusted logistics partners.
Orders containing multiple products may occasionally:
- Arrive in separate packages;
- Be delivered at different times;
- Have separate tracking numbers.
Where available, tracking information will be provided for each shipment.
SHIPPING ORIGIN
Orders may be fulfilled through our own facilities or trusted fulfillment partners depending on:
- Product availability;
- Inventory conditions;
- Delivery destination;
- Operational requirements.
The fulfillment location may differ from our registered business address.
The fulfillment arrangement does not affect the shipping fees, delivery estimates, or terms displayed during checkout.
DELAYED OR MISSING PACKAGES
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.
If your package appears delayed, missing, or tracking information has not been updated for an extended period, please contact:
Please provide:
- Order number;
- Tracking information;
- Delivery details.
Our customer support team will review the available information and assist with the next steps.
MULTIPLE SHIPMENTS
Some orders may be shipped in multiple packages.
If your order is divided into multiple shipments:
- Packages may arrive separately;
- Each shipment may have its own tracking information;
- Receiving one package does not necessarily mean the complete order has been delivered.
SHIPPING CHARGES AT CHECKOUT
The final shipping method and shipping cost will be displayed before payment is completed.
Current U.S. shipping options include:
Standard U.S. Shipping — $3.99 USD
Free Standard Shipping — Orders of $39.00 USD or more
Fast U.S. Shipping — $6.99 USD
Any applicable shipping promotions or discounts will be reflected during checkout.
CONTACT INFORMATION
For questions regarding shipping, order processing, tracking, delivery delays, or other shipping-related matters, please contact us.
Brand:
auronov
Legal Company Name:
Tianjin Mingjue Technology Co., Ltd.
Business Address:
Chaoyang Subdistrict
Guangchang Road No.132
Baodi District, Tianjin
China
Customer Support Email:
service@auronov.com
Business Phone:
18622671195
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
auronov is owned and operated by Tianjin Mingjue Technology Co., Ltd.