Return Policy
RETURN & REFUND POLICY
At auronov, we are committed to providing a clear, transparent, and convenient process for handling returns, refunds, cancellations, and product-related concerns.
This Return & Refund Policy explains return eligibility, return procedures, refund processing, cancellation requirements, and responsibilities related to return shipping costs.
Please carefully review this policy before submitting any return or refund request.
180-DAY RETURN PERIOD
Eligible orders may be requested for return within:
180 calendar days from the date of delivery
subject to the conditions and requirements described in this policy.
To qualify for a standard return, the product should generally:
- Be requested within the applicable 180-day return period;
- Remain unused and in its original or substantially similar condition;
- Include original packaging where applicable;
- Include valid proof of purchase, such as an order number or purchase confirmation;
- Meet any additional return conditions stated on the product page.
Products that do not meet these requirements may not be eligible for return unless required by applicable consumer protection laws.
Please note that the 180-day return period does not mean that all returns include free return shipping.
Return shipping responsibility depends on the reason for the return.
HOW TO REQUEST A RETURN
Before sending any product back, please contact our customer support team:
Customer Support Email:
service@auronov.com
Business Phone:
18622671195
When requesting a return, please provide:
- Order number;
- Product details of the item you would like to return;
- Reason for the return request;
- Photos or videos when applicable, especially for damaged, defective, incorrect, or significantly different items.
Our customer support team will review your request and provide return instructions after approval.
Please do not ship any products back before receiving return authorization from us.
RETURN ADDRESS
Please do not send returned products directly to our registered business address or any supplier/manufacturer unless specifically instructed by our customer support team.
Once your return request has been approved, we will provide the appropriate return address and detailed return instructions.
Returns sent without authorization or to an incorrect address may result in delays or may not be processed successfully.
RETURN SHIPPING COSTS
Return shipping responsibility depends on the reason for the return.
Customer Preference Returns
If you return an item because:
- You changed your mind;
- You no longer need the product;
- You purchased the wrong item;
- You selected an incorrect size, quantity, or variation;
- The return is unrelated to a product defect or fulfillment issue;
you will generally be responsible for applicable return shipping costs.
Damaged, Defective, Incorrect, or Different Products
If your order arrives:
- Damaged;
- Defective;
- Incorrect;
- Missing essential components;
- Significantly different from the product description;
auronov will provide an appropriate solution, including replacement, refund, or return assistance, without additional costs caused by our error.
If the issue resulted from our mistake, you will not be responsible for related return shipping expenses.
We do not charge restocking fees for eligible returns.
DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If there is an issue with your order, please contact us as soon as possible:
Please include:
- Order number;
- Description of the issue;
- Photos or videos showing the problem;
- Packaging photos if the product arrived damaged.
After reviewing your request, we may provide an appropriate solution, including:
- Replacement;
- Refund;
- Authorized return;
- Other suitable customer service solutions.
REFUND PROCESSING
After an approved return has been received and inspected, we will notify you regarding the refund status.
If approved, the refund will generally be issued to:
The original payment method within 5–10 business days after the returned product has been received and inspected.
The actual time required for funds to appear may vary depending on:
- Your bank;
- Card issuer;
- Payment provider.
REFUNDS NOT RECEIVED
If your refund has been approved but has not appeared yet, please:
- Check your payment account again;
- Contact your card issuer or payment provider;
- Confirm whether your bank requires additional processing time.
If you still cannot locate your refund, please contact:
Please include your order number so our team can assist you further.
ORDER CANCELLATIONS
Cancellation requests may be accepted before an order enters fulfillment or has been shipped.
To request cancellation, please contact us as soon as possible:
Please provide:
- Order number;
- Relevant order details;
- Cancellation request information.
If an eligible cancellation request is approved before shipment, any applicable payment amount will normally be refunded to the original payment method.
Once an order has been dispatched, cancellation may no longer be available.
After delivery, customers may request a return according to this policy.
RETURNS THAT MAY NOT BE ACCEPTED
A return request may not be approved if:
- The request is submitted after the 180-day return period;
- The product has been modified, damaged, or misused after delivery;
- The product does not meet the return requirements;
- Purchase information cannot be verified;
- The product was returned without authorization;
- The product was shipped to an incorrect return location.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
REFUND METHOD
Approved refunds will normally be issued to the original payment method used during purchase.
Refunds will generally not be transferred to another:
- Credit card;
- Bank account;
- Digital wallet;
- Payment account;
unless required by applicable law or otherwise agreed.
EXCHANGES AND REPLACEMENTS
Depending on the circumstances, auronov may provide a replacement instead of a refund for products that arrive damaged, defective, incorrect, or materially different from the product description.
Replacement decisions may depend on:
- Product availability;
- Nature of the issue;
- Information provided;
- Specific circumstances of the request.
Please contact our customer support team before returning any product.
Email:
service@auronov.com
RETURN AUTHORIZATION
All returns must receive approval from our customer support team before shipment.
After approval, we will provide:
- Return instructions;
- Applicable return address;
- Additional information required for completing the return process.
Please keep your return receipt and tracking information until the return process has been completed.
CONTACT INFORMATION
For questions regarding returns, refunds, cancellations, damaged products, defective items, or other after-sales matters, please contact us.
Brand:
auronov
Legal Company Name:
Tianjin Mingjue Technology Co., Ltd.
Business Address:
Chaoyang Subdistrict
Guangchang Road No.132
Baodi District, Tianjin
China
Customer Support Email:
service@auronov.com
Business Phone:
18622671195
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
auronov is owned and operated by Tianjin Mingjue Technology Co., Ltd.